Store policy

Terms of service:


 Company information

Welcome to Shoulga Jewellery store. These Terms of Service (the "Terms") govern your use of our website and the services provided by company’s name  (referred to as "we," "us," or "our").The Website is managed by the company Artish LTD, with registered address at 27A Alridge Road Villas London, W11 1BN, identified with Tax Identification Number 230826918

 By accessing and using our website, you agree to comply with these Terms. Please read them carefully before making any purchase or using our services.

  • Eligibility

To use our website and make purchases, you must be at least 18 years old. If you are under 18, you may use our website only with the involvement and consent of a parent or legal guardian.

  • Product Information and Representations

We make every effort to display accurate product information, including descriptions, images, and specifications. However, we cannot guarantee that the colors, sizes, or other product details on our website will be 100% accurate due to variations in screen displays. The representations of the products on our website are for illustrative purposes only.

  • Product Pricing

Product prices displayed on our website are in GBP (British Pounds) and are exclusive of applicable taxes, shipping, and handling charges. We reserve the right to change the prices of our products at any time without prior notice. However, the price you see at the time of placing an order will be the price you are charged.

  • Order Acceptance and Cancellation

Once you place an order on our website, you will receive an order confirmation email. This email does not signify our acceptance of your order, but rather confirms that we have received it. We reserve the right to accept or decline your order for any reason, including but not limited to stock availability, inaccuracies in product information, or suspicion of fraudulent activity. If we cancel your order, we will refund the full amount paid.

  • Payment

We accept various payment methods, including credit/debit cards and other forms of electronic payment. By providing your payment information, you authorize us to charge the specified amount for your order. You must ensure that the payment details you provide are accurate and valid.

  • Shipping and Delivery

We will make every effort to deliver your order within the estimated timeframe, but we are not responsible for any delays or failures to deliver caused by circumstances beyond our control. Once your order is shipped, you will receive a shipping confirmation email with tracking details.

  • Returns and Refunds

Please refer to our separate Refund Policy for information on returns and refunds.

  • Intellectual Property

All content on our website, including but not limited to text, images, logos, trademarks, and graphics, is protected by intellectual property laws and is the property of Shoulga Jewellery. You are not permitted to reproduce, distribute, or use any of our content without our explicit consent.

  • Privacy

We respect your privacy and handle your personal information in accordance with our Privacy Policy. By using our website, you consent to the collection and use of your information as described in the Privacy Policy.

  • Disclaimer of  Warranties

We provide our website and services on an "as is" and "as available" basis. While we strive to provide accurate and reliable information, we make no warranties or representations regarding the accuracy, completeness, or reliability of our website's content or services.

  • Limitation of Liability

To the extent permitted by law, we shall not be liable for any direct, indirect, incidental, consequential, or special damages arising out of or in connection with your use of our website or the services provided.

  • Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the United Kingdom. Any dispute arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.

  • Changes to the Terms

We reserve the right to modify or update these Terms at any time without prior notice. Any changes will be posted on our website, and the updated Terms will apply to all transactions and usage after the date of posting.

If you have any questions or concerns about these Terms of Service, please contact us at [customer support email].

By using our website and services, you agree to be bound by these Terms of Service.


Contact Us:

Thank you for shopping with Shoulga Jewellery. We value your feedback and are here to assist you with any questions or concerns you may have. Please feel free to reach out to us using the following contact options:

  • Customer Support Email:
  • For general inquiries, product information, order status updates, and any other non-urgent matters, you can contact our customer support team via email. We aim to respond to all emails within 24 hours during our business days.
  • If you need to send us physical mail or return an item, please use the address provided above. Please note that this is not a retail location, and we recommend contacting our customer support team before sending any physical mail.
  • Social Media: Instagram, Facebook, Linkedin.
  • Stay connected with us through our social media channels for the latest updates, promotions, and news related to our jewellery collections.

Please be assured that we take customer satisfaction seriously, and we are committed to resolving any issues you may encounter promptly and professionally. Our team is dedicated to providing you with the best shopping experience possible, and we look forward to assisting you.

For more information on our policies and services, please refer to our Terms of Service and Refund Policy.


Privacy Policy:



Shoulga Jewellery ("we," "us," or "our") is committed to protecting the privacy and personal information of our customers. This Data Protection Policy outlines how we collect, process, store, and protect your personal data in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws in the UK.


This policy applies to all personal data collected and processed through our website and related services.

Personal Data We Collect

We may collect various types of personal data, including but not limited to:

  • Contact information (name, email address, phone number, shipping/billing address)
  • Payment information (credit card details, PayPal account information)
  • Purchase history and preferences
  • Device information (IP address, browser type, operating system)
  • Communication preferences

Legal Basis for Processing

We will only process your personal data if we have a valid legal basis, which may include:

  • The necessity to fulfill a contract with you (e.g., processing orders and payments)
  • Your explicit consent for specific purposes
  • Compliance with legal obligations
  • Legitimate interests pursued by us or a third party (e.g., marketing, fraud prevention)

How We Use Personal Data

We use your personal data for various purposes, including but not limited to:

  • Processing and delivering your orders
  • Communicating with you about your orders, products, and promotions
  • Providing customer support
  • Personalizing your shopping experience
  • Sending marketing communications (with your consent)
  • Monitoring and improving our website's performance and security

Data Sharing and Third Parties

We may share your personal data with third parties to provide specific services such as payment processing, shipping, and marketing. We ensure that these third parties have appropriate data protection measures in place.

Data Security

We implement technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. Our employees and trusted partners are bound by confidentiality obligations.

Data Retention

We will retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. When no longer needed, we will securely delete or anonymize your data.

Your Rights

You have rights regarding your personal data, including:

  • Access and rectification: You can request access to and correction of your personal data.
  • Erasure: You can request the deletion of your personal data.
  • Restriction: You can request restrictions on the processing of your personal data.
  • Objection: You can object to certain types of processing, including direct marketing.
  • Data portability: You can request a copy of your personal data in a machine-readable format.

Contact Us

  • If you have any questions, concerns, or requests related to your personal data or this policy, please contact us at [insert contact details].

Policy Updates

  • We may update this policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website, and we encourage you to review it regularly.
  • By using our website and services, you acknowledge that you have read and understood this Data Protection Policy.