FAQ
1. What is your return policy for fashion jewellery?
Answer: We offer a hassle-free return policy. You can return it within 14 days of receiving your order. Please make sure the item is unused and in its original packaging. For detailed return instructions, visit our Returns & Exchanges page.
2. How do I determine my ring size when shopping for fashion rings?
Answer: To find your ring size, you can refer to our Ring Size Guide located on each product page. We also recommend visiting a local jeweller for a professional sizing if you're unsure.
3. Can I track my order once it's been placed?
Answer: Yes, you can track your order. Once your order is shipped, you will receive a tracking number via email. You can use this number to monitor the delivery status of your package.
4. Are the materials used in your jewellery hypoallergenic?
Answer: Our jewellery is crafted with your comfort in mind. We use hypoallergenic materials such as surgical-grade stainless steel, sterling silver, and nickel-free alloys to minimize the risk of allergic reactions.
5. What payment methods do you accept for online orders?
Answer: We accept major payment options including credit/debit cards: Visa, MasterCard, Discover. Additionally, we offer payment through PayPal, ApplePay, GooglePay, Klarna for added convenience.
6. Do you offer international shipping for your fashion jewellery?
Answer: Yes, we do! We offer international shipping to many countries. Shipping fees and delivery times may vary depending on your location. Please check our Shipping & Delivery page for details.
7. How can I care for and clean my fashion jewellery to maintain its quality?
Answer: Proper care can extend the life of your jewellery. We recommend gently wiping your jewellery with a soft cloth after each use to remove oils and dirt. Avoid contact with harsh chemicals, water, and excessive moisture. For more detailed care instructions, please refer to our Jewellery Care Guide.
8. Are the gemstones in your jewellery natural or lab-created?
Answer: Our costume jewellery incorporates a variety of semi-precious gemstones, including natural, treated, and lab-created stones. Each product description will specify the type of gemstone used in the piece.
9. Do you have a sizing guide for necklaces and bracelets?
Answer: Yes, we provide sizing information for necklaces and bracelets on each product page. You can refer to our guide to choose the right length for your jewellery.
10. What is the typical delivery time for orders within [your country]?
Answer: Orders within [your country] typically arrive within 3-10 business days from the date of shipment. Please allow additional time for international orders.
11. Can I customize or personalize jewellery pieces in your collection?
Answer: At present, we do not provide customization services. However, there may be instances where we can accommodate your request. Please contact us via email before making your purchase, and we will provide you with information regarding the possibility and any associated price changes.
12. Are your fashion jewellery pieces nickel-free?
Answer: Yes, the majority of our fashion jewellery pieces are nickel-free. We prioritise the use of materials that are safe for sensitive skin.
13. What should I do if my fashion jewellery arrives damaged or defective?
Answer: We apologise for any inconvenience. Please contact our customer support team immediately, and we will assist you in resolving the issue, whether it requires a replacement or refund.
14. Are there any discounts or promotions available for bulk orders or loyal customers?
Answer: We occasionally run promotions and discounts. To stay updated on our latest offers, sign up for our newsletter or follow us on social media. Additionally, we appreciate loyal customers, and we may offer exclusive discounts as part of our loyalty program.
15. How can I contact your customer support team for assistance?
Answer: You can reach our customer support team through our Contact Us page, where you'll find our email address and contact form. We aim to respond to all inquiries within 24 hours.
16. Do you have a physical store where I can view and purchase jewellery in person?
Answer: Currently, we are an online-only store. However, we are continually expanding our presence, so stay tuned for updates on any physical store locations.
17. What is your policy on environmentally-friendly and sustainable jewellery practices?
Answer: We are committed to sustainability. We source materials responsibly and strive to minimize our environmental impact. Learn more about our sustainability efforts on our Sustainability page.
18. Are there any care instructions specific to certain types of jewellery, such as pearls or delicate metals?
Answer: Yes, we provide care instructions specific to different types of jewellery on our Jewellery Care Guide. Be sure to follow these guidelines to ensure the longevity of your pieces.
Feel free to customise these FAQ questions and answers to match the specific details and policies of your online fashion jewellery store.
19. Are your jewellery pieces ethically sourced and environmentally friendly?
Answer: We are committed to ethical sourcing and environmentally responsible practices. Many of our jewelery items are made with sustainable materials and adhere to strict ethical standards. Look for product descriptions that highlight our eco-friendly options.
20.Can I Order Gift Vouchers?
To purchase a gift card for use at Shoulga Jewellery boutiques or online visit our Vouchers Page. Gift cards are available to buy in the value of between £50 and £1000. They can be purchased in GBP and are valid for 1 year from the date of purchase. To redeem a gift card online, simply enter the gift card code in the GIFT VOUCHER / OFFER CODE box on your Shopping Bag page and click APPLY CODE.